Streamline Complaint Management with Azure OpenAI Service
With the power of generative AI and Azure OpenAI GPT, customer enquiries and complaints are instantly turned into comprehensive reports that come with suggested context-based responses.
The end-to-end complaint-handling procedures are greatly fast-tracked, resulting in a significant reduction in operational process time and a great increase in customer satisfaction.
Collate enquiries and complaints in a multichannel fashion
Complaints in various formats, including emails, social network platform messages, PDFs and images, are gathered and indexed into structured data, which can be reviewed at a single hub.
Currently, AIRRE supports integrations of emails, WhatsApp, Facebook and Instagram. We are committed to expanding our channels to accommodate the unique preferences of a wide range of organizations e.g. phone calls.
Summarize enquires and complaints into organized reports in 10 seconds with GPT
Regardless of the content length, an executive summary will be generated with all key information captured. Original content can be accurately and efficiently turned into bespoke format e.g. a paragraph within 100 words, or a numbered list of key takeaways.
Enable relevant teams to handle enquiries or complaints swiftly with immediate classification and case routing
The GPT model for classification is trained with Azure Machine Learning. It understands not only the complaint content, but also the severity of each complaint or enquiry. Cases will then be assigned to responsible departments for quick follow-up.
Auto-generate content based on the context and details extracted from the data source
GPT language model with Azure's enterprise capabilities is leveraged to analyze complaint details and generate suggested complaint responses for both internal and external communications, speeding up the resolution process and maintaining good brand reputation.
Simple to Kickstart
Signing up for a subscription is all it takes to get started - we will handle everything else
Upon successful subscription, our team will help you set up a dedicated mailbox
AIRRE will does all the work once there are complaints going into the mailbox
The solution is available through the AIRRE web portal - no additional software is needed
Experience it first-hand
Keep Up with the Speed and Scale
A destructive way to enhance customer service and build a good brand image
From days to seconds
Significantly cut time spent on NLP-related tasks from days down to seconds.
AIRRE instantly completes all preliminary processing tasks within seconds upon receiving complaints or enquiries, providing brands a way to process incoming complaints at scale and speed as never before.
Enhance brand reputation
Maintain customer satisfaction with hugely reduced turnaround time.
Brand is empowered to swiftly address complaints, provide timely responses, improve customer satisfaction, shorten after-call work time, and identify areas for improvements.
Blend intelligence in business processes
Realize the potential for automation and analysis throughout the complaint management journey.
It is a long-term strategy to help organizations maintain high efficiency and stay competitive by incorporating operational intelligence.